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Some regulars around here may have seen a few weeks back my post about the annoying OnStar people calling me daily multiple times.  Well almost as quickly as I posted it, there was a comment response from an OnStar customer service manager asking for me to call so we could resolve it.

I was impressed initially by the rapid response and willingness it seemed to take care of the issue.  I was in the process of calling when I had a second thought and hung up.  I didn’t want it to be a case of the “squeaky wheel getting the grease” you know.  I thought that I had misconceptions and acted a bit quickly in my post and I removed it.  Later that day when OnStar once again called, I told them I did not want the service…again, don’t call again…again.

Since that time, OnStar has called me nearly every day and continues to do so.  My view has become this; I didn’t write the original post with the expectations of a manager reading it and wanting to talk to me personally to resolve MY issue.  It is a call out to OnStar to review their policies regarding the continued harassment of people when they are told they do not want their service.  If they changed the way they did business, then mine and all the other countless complaints on the internet would be resolved. 

This is one problem that doesn’t need to be fixed on a case by case basis when someone screams loud enough to be heard.  A general revamping of your telemarketing strategies could end the string of customer complaints.  Some things to take notice to, when people say “no thanks”, listen.  When people hang up on you, take the implied “no thanks” and move on.